Request deletion by email
Send an email to neighbourlygh@gmail.com from the email address associated with your Neighbourly account.
Use the subject line Neighbourly Account Deletion Request and state that you want your Neighbourly account deleted.
Email NeighbourlyIf you can still access the app
You may also use the account-deletion controls provided inside Neighbourly to request deletion directly from the app.
What happens to your data
When your account deletion request is completed, Neighbourly deletes the account and associated personal data that is no longer required to provide the service.
Some information may be retained where reasonably necessary for security, fraud prevention, legal compliance, dispute resolution or legitimate record-keeping. Retained information is not used for normal account activity.
Before you send a request
- Use the email address connected to your Neighbourly account where possible.
- Do not send your password, authentication codes or other account secrets.
- Neighbourly may need to verify that the request relates to your account before completing deletion.
For other privacy questions or data requests, contact neighbourlygh@gmail.com.